Shipping policy
When will I receive my order?
It takes 2-7 days to fulfill an order, after which it’s shipped out.
The shipping time depends on your location, but typical shipping times are: USA: 3-4 business days International: 5-15 business days
**Please note we are experiencing a slight delay of 1 - 8 days in fulfillment and shipping due to COVID-19.**
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
What do I need to know about ordering internationally?
Shipments outside of the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. End recipient is responsible for these fees.
We highly recommend including your phone number in the order when ordering internationally - this will minimize the risk of an order being lost in transit and make delivery of the order smoother.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address.
● If shipping status is noted as “delivered” but you cannot locate the package, ask your local post office/noted delivery carrier if they have your package. Once the carrier has noted the package as delivered, all follow-up must be made with them directly.
● Stop by your neighbors in case the courier left the package with them.
Pro tip: Package theft is on the rise— If you're expecting a home delivery and you know you won't be home to accept it, use an address where you know you'll be!
If the shipping address was correct, and the package is not noted as delivered, get in touch with us at contact@steveharvey.com with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but the new order would be at your expense.